Refund Policy
Last Updated: [Today’s Date]
At Frozli, we want you to be 100% satisfied with your purchase. If you are not completely happy with your order, please review our refund policy below.
Returns
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You have 14 days from the date you receive your order to request a return.
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Items must be unused, in their original packaging, and in the same condition as received.
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Perishable items, custom products, or items marked “final sale” are non-returnable.
Refunds
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Once your return is received and inspected, we will notify you via email about the status of your refund.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Shipping costs are non-refundable unless the return is due to our error.
Exchanges
If you received a defective or damaged product, we will replace it at no additional cost. Please contact us within 7 days of receipt.
How to Request a Refund
Email us at contact@frozli.com with:
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Your order number
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Reason for the return
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Photos (if the item is damaged or defective)
Return Address:
Frozli – Returns Department
Office 8027, 321-323 High Road, Chadwell Heath,
Essex, United Kingdom, RM6 6AX